Who we are
Maxximise provides enquiry handling, call handling and reservations support to the luxury hospitality sector. This policy explains what we do with personal information collected through this website.
For the purposes of UK data protection law, the data controller is:
- Maxximise Limited
- Registered in Scotland, company number SC761009
- Registered office: c/o Anderson Strathern LLP, 58 Morrison Street, Edinburgh, EH3 8BP
If you have any questions about this policy or about how we handle your information, contact us at enquiries@maxximise.co.uk.
What we collect
When you complete the enquiry form on this website, we collect the information you choose to give us:
- Your name
- The hotel or group you represent
- Your email address
- Your telephone number, if you provide one
We do not collect any other personal information through this website. We do not use analytics, tracking or advertising cookies, and this website does not set cookies of its own.
Why we use it, and our lawful basis
We use the information you submit to respond to your enquiry, to carry out the free inbound call review if you have requested one, and to discuss whether our services are suitable for your business.
Our lawful basis for this is legitimate interests: you have approached us about a business service, and we use your details to reply. If we later wish to send you marketing communications that are not a direct response to your enquiry, we will rely on your consent and you will be able to withdraw it at any time.
Who we share it with
We do not sell your information, and we do not share it for anyone else's marketing.
We use the following service providers, who process your information on our behalf:
- Our form delivery provider, which passes form submissions to us by email
- Our customer relationship management system, where enquiries are recorded and managed
- Our website hosting provider, which serves this website
Where a provider processes information outside the UK, we take steps to ensure appropriate safeguards are in place.
This website loads typefaces from Google Fonts. When it does so, your browser contacts Google's servers, and your IP address is transmitted to Google as part of that request.
How long we keep it
If your enquiry does not lead to a business relationship, we keep your details for 24 months and then delete them. If you become a client, we keep your information for as long as we work together and for the period afterwards required by our legal and accounting obligations.
Your rights
Under UK data protection law you have the right to:
- Ask for a copy of the personal information we hold about you
- Ask us to correct information that is inaccurate or incomplete
- Ask us to delete your information
- Ask us to restrict how we use it, or object to our use of it
- Ask us to transfer your information to another organisation
- Withdraw your consent, where we rely on consent
To exercise any of these rights, contact us at enquiries@maxximise.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, you can complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.
Keeping your information safe
We take appropriate technical and organisational measures to protect the information you give us against loss, misuse and unauthorised access. This website is served over an encrypted connection.
Changes to this policy
We may update this policy from time to time. Any changes will appear on this page with a revised date.