Success Stories
The Torridon
Portavadie , Loch Fyne
The NoMad London
"Maxximise has been our trusted out of hours reservations team at The Torridon Hotel for over five years. They answer calls when our team is unavailable, seamlessly handling reservations and guest enquiries with impressive professionalism and knowledge of our property. Guests often believe they are speaking directly to our in-house staff
"Maxximise has been our trusted out of hours reservations team at The Torridon Hotel for over five years. They answer calls when our team is unavailable, seamlessly handling reservations and guest enquiries with impressive professionalism and knowledge of our property. Guests often believe they are speaking directly to our in-house staff thanks to Maxximise’s attentive service and expertise.
The transition between our team and Maxximise is flawless, ensuring every guest receives the high standard of care they expect from The Torridon. We have complete confidence in Maxximise and highly recommend their service to any business looking for a reliable and guest-focused out of hours reservations solution."
Ross Aitchison, GM at the Torridon
The NoMad London
Portavadie , Loch Fyne
The NoMad London
"Maxximise has been an invaluable extension of our team. Their professional and friendly approach ensures that every guest call is handled promptly and efficiently, even during our busiest times or when our team is out of the office. They truly help us maintain the high standard of hospitality NoMad Hotel is known for."
Andre Falcao, Guest Relations Manager, NoMad Hotel
Portavadie , Loch Fyne
Portavadie , Loch Fyne
Armathwaite Hall Hotel & Spa
"The best compliment I can give the team at Maxximise is our guests regularly ask to meet the person who looked after their phone enquiry/ reservation to say hello to them in person. In a very competitive marketplace with AI tools and pressure on every transactional process, our people still make the difference in many decisions on where
"The best compliment I can give the team at Maxximise is our guests regularly ask to meet the person who looked after their phone enquiry/ reservation to say hello to them in person. In a very competitive marketplace with AI tools and pressure on every transactional process, our people still make the difference in many decisions on where guests choose to spend their most valuable commodity…namely time. Our partners at Maxximise recognise that guest interaction and represent our business as an extension of our own brand values and have done so for many years."
Iain Jurgensen, MD at Portavadie
Armathwaite Hall Hotel & Spa
The Bowood Hotel Spa & Golf Resort
Armathwaite Hall Hotel & Spa
“In striving for improved sales and better customer service versus the increased business constraints imposed by the government, Maxximise have proved that they are an essential addition to the hotel reservations team; without them and their professionalism, we would certainly lose revenue opportunities”.
Simon Steele, GM at Armathwaite Hall
The Bowood Hotel Spa & Golf Resort
The Bowood Hotel Spa & Golf Resort
The Bowood Hotel Spa & Golf Resort
"Knowing that every missed call is answered by a professional colleague at Maxximise gives us complete peace of mind. Their team ensures no opportunity is lost, while our analytics show that most of our calls come in between 9am and 1pm. Thanks to Maxximise, our in-house team can stay fully focused on delivering the best experience to the
"Knowing that every missed call is answered by a professional colleague at Maxximise gives us complete peace of mind. Their team ensures no opportunity is lost, while our analytics show that most of our calls come in between 9am and 1pm. Thanks to Maxximise, our in-house team can stay fully focused on delivering the best experience to the guests right in front of us."
Mathhew Voyle, GM at Bowood Hotel
Whatley Manor Hotel & Spa
The Bowood Hotel Spa & Golf Resort
The Bowood Hotel Spa & Golf Resort
"Working with Maxximise has been a real support for our team. They provide a seamless overflow reservations service, ensuring our guests always receive a prompt and professional response. It’s reassuring to know we have a reliable extension of our in-house team whenever we need them."
Lance Keirle, Commercial Manager at Whatley Manor